Returns & Refunds

Our Customer Satisfaction Commitment

At LifeSong Milestones, we are dedicated to providing high-quality products that meet your expectations. If you encounter any issues with your purchase, we are here to help.

Return Policy:

Non-Personalized Products: We accept returns for most non-personalized items that are in new, unused condition and in their original packaging within 30 days of delivery. Please note that a 20% restocking fee will be deducted from your refund to cover the costs associated with processing and restocking these items. Customers are responsible for covering the cost of return shipping.
Personalized Products: Due to their custom nature, personalized items are non-refundable and non-returnable, except in cases of manufacturer defects or listing errors. Please carefully proofread all personalized details before submitting your order to avoid any issues.

How to Initiate a Return

Contact Us: Reach out to our customer service team via email at support@lifesongmilestones.com to initiate your return. In the email, please provide your order number, the reason for your return, and a contact number so we can resolve things as quickly as possible. If the item has a defect, please include photos in the email. We are committed to your satisfaction and will work diligently to resolve any issues, recognizing the value you bring as a customer.

Important Notes:

Returns must be shipped back within 30 days from the delivery date.
Items returned without prior authorization or outside the specified return window may not be eligible for a refund.
This policy applies to purchases made directly through www.LifeSongMilestones.com. For products purchased through third-party retailers, please refer to their respective return policies.

We appreciate your business and aim to provide a seamless experience in every interaction with LifeSong Milestones.